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Argonaut

We decided to move to Globetrotter based on a recommendation. We send people all over the world, and to some pretty remote places, and there are often challenges in getting them there. At times, people have been stranded in foreign locations… if they get stuck or need to change their flights, it’s vital they can dial 24 hour assistance.

Charles Fear
Chairman and CEO

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M Squared

At Globetrotter, we’ve got a dedicated account manager who looks after us, and the whole team is great at making us aware of routes that will save us money. We have recommended Globetrotter to our larger clients that do a lot of domestic and international flights. Their customer service is absolutely fantastic – you couldn’t ask for anything more.

Peter Moltoni & Rachel Wilson
Founder/Partner & Managing Director

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Rugby WA & Western Force

The difference with Globetrotter travel is the level of professionalism and their understanding of where we’re coming from. They always deliver. Rugby WA is a not-for-profit organisation, so the value-add that I’ve experienced with Globetrotter is about fundraising…they’ve been very helpful in securing auction prizes – flights and accommodation that we’ve been able to auction off at our awards nights.

Mary Petrie
Events Manager

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Total E&P Australia

Total have been using Globetrotter exclusively in Australia since December 2014 and have done an amazing job transforming our way of travel; going from an email request based system to a fully comprehensive Online Booking Tool system (Serko).

Felicity, Simon, Doug and our dedicated travel team have worked hard to change our old habits and make suggestions of how we can streamline our systems and have a better work flow. It’s hard to change your ways, so to speak, when you are used to working a particular way for so long, but step by step we have been chipping away and we are finally there.

From our 24/7 hotline for those traveling around the world, to implementing our new Travel Policy and meeting our compliance requirements, Globetrotter has worked through all our issues with us and given us the best solution possible.

Nothing is too big or too small and every request is met with pure professionalism. I will and have recommended you to colleagues and look forward to continuing our relationship for years to come.

Thanks heaps – for everything!

Melissa O'Brien
Head of Office Services

Ausdrill

Ausdrill has had a long standing relationship with Globetrotter. From time to time though it is a necessary part of business to see what the competition has to offer and ensure that Globetrotter is still the best fit for us. A very thorough and exhaustive review was done earlier this year and Globetrotter once again came out on top. Ausdrill, as well as myself, were very pleased to be able to extend our commitment to Globetrotter and to continue to receive the high level of service given from the Globetrotter team.

As part of my review process we have increased our company use of the Serko booking tool. The ease, speed and efficiency of the online booking process, whilst reducing costs, is a valuable asset. This also frees up time for the Ausdrill Globetrotter team to focus on our international and more complex domestic bookings, meaning their turn-around time to complete bookings and answer enquiries often exceeds expectations.

Having Jason and Joey, the Ausdrill Globetrotter Team, now implanted in our office is another change we have recently made. Having this dedicated team means they know our travel account and travelers inside and out. Being in the office they are always on hand to answer urgent queries and to discuss more complex itineraries in detail in person. I’m sure our phone bill has gone down as I’m no longer constantly ringing them but instead strolling straight into their office or calling out to them from my desk! Jason and Joey are both a pleasure to deal with and I enjoy having them now located at our office and working so closely with them in my role as the Corporate Travel Administrator at Ausdrill.

Andrea Manning
Corporate Travel Administrator

Royal Flying Doctors

As well as being our company travel service provider, Globetrotter Corporate Travel, has been very proactive and obliging in its support of our fundraising efforts since the RFDS Queensland Section changed providers a year or so ago.

In the lead up to our inaugural RFDS Wings for Life Gala Ball in 2015, Globetrotter,  through Account Manager, Donna Ferguson, was instrumental in providing some key ingredients to the success of this our signature fundraising event .

As a “Wings” in kind Sponsor in 2015, Globetrotter provided or facilitated the following prizes, auction items and relationship leads:

  • A trip for two to New York, complementing our “Come Fly with Me” event thematic – which was our major raffle item on the night and helped to raise over $20,000 in ticket sales
  • Complimentary flights from regional airline carriers – Qantas Link and Rex Airlines – that were packaged together with travel experiences from Outback Queensland Tourism, and used as silent auction items
  • Two accommodation packages with Quest Apartments (Brisbane and Rockhampton), again used as silent auction items
  • A signed Jonathan Thurston State of Origin Maroons jersey, which sold for close to $3,000 courtesy of Skytrans.
  • Introductions to the organisers of the Teneriffe Festival, that provided a further opportunity to promote our charitable cause.

This level of support is very much welcomed and is a reflection of Donna’s personal commitment to working in partnership and adding value to an existing supplier relationship. With our sights now set on eclipsing the success of our 2016 event, we are looking forward to liaising with Globetrotter again on opportunities befitting our chosen Rio Carnivale thematic.

Ian Finlayson
General Manager - Marketing & Fundraising,
RFDS Queensland Section

Rock JV

I just wanted to tell you how much I appreciate Globetrotter and the personnel employed. Over the last couple of years, we have had many unusual circumstances and an untold number of changes to flights at the last minute all of which has been handled with professionalism, and in a courteous manner, always willing to go beyond that which is expected and help us out, not to mention the very quick turn-around time in confirming the changes. Furthermore we have requested advise/assistance in other areas of travel and found Globetrotter consistent throughout the divisions. Globetrotter’s customer service is unmatchable and every person we have dealt with has been top quality.

We have been blessed with an extraordinary person in Amanda Murphy, her attention to detail and customer service is by far the best we have experienced in the 20+ years of being in business. She goes above and beyond the call of duty with cheerfulness and efficiency every time! Thank you and well done!

It’s this type of relationship and assistance which drives us to continually use Globetrotter.

Blake Jaenke
Finance Manager

Mitie Construction

Mitie Construction’s business activities focus on areas located In the North of Western Australia. Our Clients are based not just in Western Australia but also Interstate and overseas.

Understandably, we rely heavily on our ability to coordinate, mobilise and manage our Site Construction team and office staff to numerous regional and remote locations at very short notice. This is a very time consuming operation and often costly in terms of our staff involvement and their full workload capabilities. We got to the point that we needed a full time employee to deal with travel for our staff.

Our relationship with Globetrotter came about when we decided to look into more cost effective ways of handling this critical area of our business. We found and have now been working with Globetrotter for business (and on the odd occasion for private) travel purposes for well over a year now, and the benefits of our association with them has had an almost immediate effect on our ability to coordinate our staff and also, very importantly, our bottom line.

Globetrotter’s booking system and, when required, their individual attention to detail has been demonstrated to be excellent and value for money.

I would recommend Globetrotter.

Paul Carter
Managing Director

PTTEP AUSTRALASIA

Not only are Globetrotter our Corporate Travel Managers, they are part of the PTTEPAA family! Over the past 20 years’ I have worked with several CTM’s and none of them come close to the services that Globetrotter provide! What I like about the Globetrotter team is that there service is personalised. Whatever crazy or last minute request I throw at our Client Relations Manager, he always delivers a solution and/or alternative.

Globetrotter have assisted PTTEPAA in changing the way we manage our travel through identifying and highlighting gaps in our habits, ensuring and tracking policy compliance and identifying cost savings compared to benchmark with airline, hotel and car providers. They also provide regular education sessions and support to our in-house travel coordinators when required which has also resulted in cost savings. Their engagement, expertise and willingness to always ensure we are obtaining the best possible service is unsurpassed.

Kelly Kent
Executive Assistant to Ken Fitzpatrick

Jones Partners Pty Ltd

For nearly twenty years I have been using Globetrotter for corporate and leisure travel bookings and always the service has been incredible. Recently in May of this year my Chairman had a rushed trip England to attend a celebration for the Queen’s birthday. After packing his luggage he accidentally shut the case and the combination lock was set. He did not know what the combination was to unlock it.

There was an urgency concerning the unlocking of the case when he arrived in London as he had a luncheon meeting scheduled one hour after arrival and need to change clothes for business attire.

I contacted Deanne Garrity who was looking after our account whilst Glenys was on leave. I needed to obtain the telephone number for the concierge in London to see if they could help with my Chairman’s case. Deanne took matters into her own hands contacted the hotel and arranged for a lock smith to be waiting at the hotel for my Chairman’s arrival. We can never thank Deanne enough for all that was done.

Vikki West
Executive Assistant

Napier Capital

For the past 15 years Globetrotter Travel has been and continues to be my trusted partner for all business travel requirements.

I was initially introduced to their services as General Counsel for the LionOre Group of Companies, and in those years I was required to travel to the North America, Africa and Europe on an extremely regular basis. I was always presented with well-considered options and recommendations and Globetrotter’s personnel ensured that my often last minute and complex itineraries were designed to be time and cost efficient.

The nature of the business meant regular last minute changes to travel plans for myself and my colleagues. Globetrotter has always ensured that these changes are managed without any disruption.

I have had cause to use the 24 hours emergency service on a number of occasions and the experience and professionalism of their dedicated after hours team was quite apparent.

Globetrotter management have always taken the time to intimately understand our business and worked proactively to demonstrate how they could continuously add value to our travel programme.

From time to time. I have also utilised their Lifestyle department for management of our family holidays .Whether it be complex itineraries through North America and ski trips to Canada, or simply a long weekend getaway to Sydney, the service from the Lifestyle department has been faultless.

I have no hesitation in recommending Globetrotter’s services.

Mark Rodda
Managing Director