Speak up if your room is a let down
We’ve all experienced a room let down. But, the important thing to remember is that the customer is always right. If the room doesn’t meet your needs or doesn’t offer what was promised on the website – you have every right to speak up. With courtesy and respect.
The first room you’re offered may not be up to standard
Hotels often assign guests the most basic room within the price range they’ve booked. And here’s why – so they have wiggle room to offer something better when customers are dissatisfied. This is also why, if you’re a walk-in with no booking, it’s always best policy to ask for a viewing before paying.
After seeing your room in person, then you can point out any issues and perhaps provide an explanation of why you think you deserve a better room – such as, if you plan to spend a lot of time in there to work, or, if you’re on a honeymoon.
In most cases, you’ll be surprised at how quickly you’re offered an upgrade or, at the very least, a better room. It just always pays to ask. Politely, of course.