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Rachela’s Etihad Experience

As I flew over the Indian Ocean back towards homeland Australia, I pinched myself and smiled… what a great adventure I have been so fortunate to be a part of!……. Read more...

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When I was told that I had been chosen to join Etihad on the Manchester City Football Trip I was excited, to say the least! 6 days across the world, first stop Abu Dhabi to visit the Etihad Head Office and Training Centre, then on to Manchester, to watch Manchester City play Fulham at the Etihad Stadium, entertained in the Etihad Corporate Suite.

From the moment I checked in, the famous Etihad customer service was on display. Soon enough we were on our way, escorted by the airport Etihad staff to our first flight, Melbourne to Abu Dhabi, business class; it was the first of many moments I found myself quietly saying “thank you Etihad”! Once on-board, I was greeted by Harold, my attendant for the flight. He suggested a lemon and mint juice, as he handed me a warm towel infused with rose oil and a friendly reminder, ‘be sure to drink plenty of water during the flight’. I was indeed feeling the Etihad world class customer service they are rightly famous for.

Once in Abu Dhabi, we headed to the Etihad Head Office, where the state of the art training facilities for all crew, from pilots through to attendants were impressive. Etihad airport lounges offer a day spa service to all guests in business and first class, giving them a moment to truly unwind before continuing their journey.

Fast forward to Manchester at the Etihad Stadium, we were taken on a private tour, and greeted in our suite by Manchester City Soccer Legends; Collin Bell, Joe Corrigan & Tony Book who were just lovely and humble despite their amazing Soccer accomplishments (our suite was actually on the Collin Bell Stand at the stadium. It was a stellar game that ended with Manchester City 5 – 0 Fulham. The atmosphere was electric, the fans totally pumped and the hospitality second to none… The seat warmers at the stadium were great too!

Was it the a la carte meals prepared freshly by the on board chef that impressed me the most, or the warmth displayed by the on board nanny that entertained and cared for the children throughout the flight? (This is a complimentary service available in all classes for guests travelling with Etihad!) It was the perfect balance of comfort and attention to detail that made me feel relaxed, welcomed and looking forward to my next trip with Etihad.

What a trip! Great memories and experiences and I didn’t even mention the saxophone player on the streets of Manchester that had us all singing and dancing in the streets!